Return & Refund Policy

At AJWAA, we are committed to delivering premium-quality fragrances and ensuring customer satisfaction.

Returns

Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used perfumes.

Returns may only be accepted if:

• The product was delivered damaged.
• The wrong item was received.
• The product arrived with a manufacturing defect.

To be eligible for a return, the item must be:

• Unused and unopened.
• In its original packaging.
• Reported within 48 hours of delivery.

Refunds

Once your request is reviewed and approved, a refund or replacement will be processed.

Refunds are issued only in cases of:

• Damaged products during delivery.
• Incorrect items shipped.
• Verified manufacturing defects.

Shipping fees are non-refundable unless the return is due to our error.

How to Request a Return

To initiate a return request, please contact our customer support team within 48 hours of receiving your order and provide:

• Your order number.
• Photos of the product and packaging.
• A brief description of the issue.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

Thank you for choosing AJWAA.